So this is the first time, and hopefully the last, that I have legitimately been upset at Ryan Homes during this process. It may not seem to be that big of a deal farther down the road but for now, I'm pissed.
When making our initial selections, we were asked if we would like black or stainless steel appliances. We were shown pictures of both. Seemed simple enough at the time. I've always wanted stainless steel appliances so that is what we chose. We were never told of options to upgrade to a nicer set of appliances. I only learned of that option by reading so many blogs where people mentioned which level they upgraded too. Since we are past our 30-day window, I ignored it at first. I thought maybe in our region we did not have as many options as everyone else. Boy was I WRONG! I've been shopping for a refrigerator and I was told by the salesman that GE and GE Profile differ slightly in color and that I should confirm which I was getting for the rest of my appliances.
So I e-mailed my SR and asked her for the pictures and model numbers of the ones we are getting. To say I was disappointed would be an understatement. The dishwasher and microwave just look so cheap. The double wall oven didn't look as sleek as I was expecting. To make matters worse, I googled the model numbers for each and found extremely bad reviews, for the dishwasher in particular. We are building our dream home and I don't want to have to worry about poor-performing appliances. I want the top-of-the-line appliances to go with my gorgeous gourmet kitchen. I also don't want to have to replace any of them in the next year or two.
I replied to my SR and let her know of my disappointment. I asked her if there was any chance we could still upgrade. I also asked her to send me pictures and model numbers of ALL of my options. I told her which one we wanted, Premier IV Built-in Stainless/Black with the gas cooktop. She said she has to check with the costing manager since we are outside our 30-day window. Hopefully I expressed my disappointment enough for her to make sure this happens. It's not like they already ordered the appliances or anything. Heck, they don't even break ground for another two and half weeks!
I should hear back on Monday and I will let everyone know the verdict.