I mentioned in an earlier post that the wrong shower door was installed in our master bathroom. We were told by our SR that our bathroom came with a swinging door instead of a sliding one. Upon our visit last Saturday, we discovered that a sliding door was installed. To say I flipped out would be an understatement. My PM is on vacation this whole week and my SR is on maternity leave so I felt even more frustrated because I felt like I had no one to call. I decided to e-mail my PM anyway. I also texted my "old" PM who is no longer in charge of our community. My new PM said that my "old" PM would be my new point of contact while he was on vacation. Turns out that isn't true. It is yet another PM! I will refer to my stand in PM as PMA, since his first name starts with an A. Confusing? I know!
So I get a call from my "old" PM on Monday. He says that they install sliding doors when you get the fiberglass surround shower. He said the only way to get the custom swinging door is to get the custom tile shower with the bench. SERIOUSLY?!?! We got the fiberglass, not because we are cheap, but because I HATE TILE! Sure, tile looks nice but I hate cleaning it! I am 100% sure that our SR told us we would be getting a swinging shower door. Even my husband remembers her saying so. I also know that I told her how much I hate tile when I told her that we wanted the fiberglass. Well, my "old" PM said he would call around and see about getting a swinging door for us. He called several places and it turns out that this door costs $600. It is a custom door. They would have to come out to the house and measure for it and make one that fits our shower. Apparently Ryan Homes isn't willing to pay for this door, even though we were told by our SR that this is what we were getting. I know my "old" PM spoke to his boss about it too. Apparently everyone is in on this crisis. All three PMs and their boss.
We were mislead by a Ryan Homes employee and they are still not willing to help us out. If my SR had given us the correct information in the first place, we would have submitted a non-standard request for the swinging door and we would have gladly paid for it. It would have conveniently been rolled up into our mortgage. We upgraded just about everything else! Now we are either stuck with the sliding door that we both HATE WITH A PASSION or we are stuck paying $600 out of pocket. This whole situation sounds shady to me. Just like a bait and switch. Sure, our SR mislead us in the beginning, but now it is someone else's boss who could make this situation right and he isn't. I guess this is why Ryan Homes has us fill out surveys about our experience. This will definitely be mentioned.
I was also going to write about our trip out to the house yesterday and show some pictures. Now I'm just too pissed off. I'll save that for tomorrow instead. But I will leave you with a picture of the shower door that I hate so much.